DoorDash now warns you that your food might get cold if you don’t tip::The app-based delivery service is alerting customers that drivers may not take their order in a timely manner if there is no tip included upfront.
“Drivers will retaliate against you if you do not cover the part of their wage we refuse to pay them.”
There, fixed that for you, DoorDash.
Yea so I’m a driver and the characterization that it’s drivers retaliating against customers is… wrong. When we skip an order it’s because it will literally cost us money to deliver, and it’s DoorDash that we’re saying no to.
The problem isn’t the drivers, it’s DoorDash and their unwillingness to pay us appropriately. They’ve recently reduced the base payout to $2, and there’s no delivery where $2 is enough to cover costs of delivery, let alone make the extra few bucks that we’re doing this shitty job for.
DoorDash is actively disincentivizing drivers from taking orders that customers don’t tip on. Please don’t blame drivers for DoorDash’s shitty business practices.
Then why do it? Aren’t regular Uber/Lyft trips more worth it?
Car insurance costs go up quite a lot of you do Uber
Fucking… LIE god damn. The insurance company isn’t gonna find out your doing Uber unless you tell them.
They will easily find out when it shows up in a police report for a fender bender.
The legroom in my backseat (‘13 Ford Focus) is garbage and wildly uncomfortable. I also don’t really like people enough for that and prefer doing delivery, on top of having a bit more control over where I operate by delivering. I live in a small city north of Seattle and can keep my deliveries all within 5 miles and still make $30/hour. I don’t think I could do that doing rideshare.
Do you actually make $30 an hour after you factor in gas, maintenance, milage, etc?
No, def not. I’m talking gross. I set aside half for taxes, car maintenance, gas, etc, and keep about 15/hour.
I wouldn’t call it retaliation. If one person offers you $10 and another offers you $15 for the same job, you’re going to opt for the one that pays more. That’s not the driver “getting one over”, it’s just basic economics. It’s not like Door Dash is going to make up the difference.
In an ideal world they would remove any tip lines and just pay their workers a reasonable wage.
But honestly I can’t wait for Zipline deliveries to become a thing.
It shouldn’t be set up so the customer has to pay more to get good service. They should be able to add a tip afterward if they choose.
I agree but I installed the “shopper” app which is the driver side for instacart while I was between jobs earlier this year. The way it worked is you get an alert so you open the app if someone placed an order. You then see where the order is, how much you will make and can accept it if you want. If doordash works similarly what it sounds like to me is you open the app, and see $x dollars and where it is at and decide if it is worth it to them. If they decide it isn’t, the restaurant is still making that food and waiting on another driver to accept the pickup. So if you open the app and see 3 orders, the ones that pay more and are closest to you is likely what you will choose. So if someone had a McDonald’s order and a BK order and one is paying a lot more) they are going to have a much better time. That is all based off the theory that it works like the instacart setup.
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More like blackmail, specially after this warning.
“that’s a nice lunch you got there. It’d be a shame if something happened to it” - door dash mobster
Tips should always be made after service is rendered, not before.
No, it’s a bid for service. Think auction house restaurant where the only people going to serve you are the ones who think your pay is worth it.
I always heard tips started as “To Insure Prompt Service” or something. Which is basically what you’re doing here with Door dash, so we’ve gone back to the root of tips.
Nah, that’s a Backronym (added to fit the name after the fact.) Tip comes from English slang, meaning “to give”. You can give tips for money or information.
Then it’s not a tip and they should include it in the price
I used to order meals sometimes through these kinds of delivery services but not anymore.
At first they were quite good but then they added extra “service fees” and the markup on the food increased, so did the delivery charge, it’s a joke now and I haven’t used them for a long time, and there’s no good reason to, now.
Even when I do tip, and tip well, they now add so many other stops in between my food and my house that it still arrives cold anyway. I’ve largely stopped using them now too. They were convenient during peak pandemic and our newborn phase at home, but running out to grab take out really isn’t the end of the world again now.
I only use them when I’m too swamped to go grab something or cook.
But one again learned to order at least 90 minutes out from when I expect to eat
Tipping is literally becoming extortion now.
The end result of the tipping surge is going to be the collapse of all tipped work. People will stop using tipped services entirely and eventually the pyramid of wealthy users who can afford increasingly high tip is going to shrink.
I’m a school bus driver and we get tips (at Christmastime and the end of the school year) for no fucking reason that I can figure out. This is bad enough as it is, but last Christmas one of my co-workers actually handed out fucking tip envelopes (like what the garbage collectors give out) to the kids on his buses. I was at least pleasantly surprised that he got in trouble for this.
jfc
My wife had an employee who was fired from a previous business for taking a tip.
I usually give a tip to you guys around that time of the year. Why shouldn’t I? 180 days of the year, 2x a day I depend on you and I have had no problems. This is for two kids btw. Think of anything in your life that you use 720 times in one year without issue. So yeah here is 20 bucks happy holidays.
Why shouldn’t I?
Because we’re not volunteers, we get paid. Do you tip everybody who performs a service of any kind for you? I used to write software for a living and nobody ever tipped me.
Thanks for the $20 BTW - it’s not like I throw out the gift cards or anything, I just think it’s weird.
I am sorry you didn’t get a Christmas bonus. Your old employer sounds like a tool. And no I don’t tip everyone. Also I don’t give gift cards I just give cash, cash is like a gift card but you can use it at more locations so it is better.
A Christmas present isn’t a tip.
That’s just all of late stage capitalism. Most industries are shrinking bc most people can’t afford to spend on much beyond the basic necessities of rent and food anymore.
I’m in the hotel industry and occupancy rates are declining, people just aren’t going out on vacation like they used to.
Inevitably any service tipped or not will be wealthies-only.
Part of it I blame on anti social behavior among people under 40. We have a lot of extreme social anxiety over simple things like talking on the phone which extends into a severe inability to date. When you have tons of incels that means that means that men and women can’t share the cost of housing and women have to work as much as men, which doubles the workforce. Obviously the solution is not to prohibit women from working, the way that people like Pim Tool like to imply.
Have you considered that people are less social when everything costs so much and people have so little?
That can certainly contribute, though people have been poor in the past and we didn’t have an epidemic of severe social anxiety.
All over the parks here are signs that you can’t use the park unless you have your $35 annual park pass. I’m talking about random dinky local parks. If you can’t pay you can’t even enjoy the trees. In 1980 the average movie ticket was around $2 in 2023 in the city its more like $15. 4 kids want to go see a movie its $60, $80 if they share some drinks/popcorn.
Simultaneously to everything being expensive and having less and less to spare after they pay for drastically more expensive essentials there is more to do and see online without spending a bunch of additional money per unit of time spent.
Adjusted for inflation, that’s three times what it should cost. Four kids, adjusted for inflation, it should only be $23. 15 years ago, loading up on over priced popcorn, soda and candy was only $10.
We have a lot of extreme social anxiety over simple things like talking on the phone which extends into a severe inability to date.
Do we though? I’ve not met anyone like this, but maybe there’s a reason for that. My social circle is outrageously slutty and outgoing. And prefer to share Netflix logins and cook at home because you can have an amazing night at 20% the cost of going out.
I hate to break it to you but it’s always worked like that. I drove pizzas for a long time pre-apps and drivers have always prioritized deliveries based on expected tip. We even had a no-go list by the phone of people who stiffed drivers. If anything it’s way easier to get away with not tipping now.
Fuck tips.
That’s why the ridiculous North American tipping culture needs to be called out as much as possible.
This is barely related to tipping culture, this is a service bid. They just refuse to call it that.
It’s part of tipping culture because it uses the acceptance of tipping to slip this bidding system in. It also doubles as a tip because there is no separate tip option and tipping is expected for delivery. I’m sure more people wouldn’t mind “bidding” low if it just meant getting their food later. Instead there’s also the specter threat that a disgruntled worker will tamper with their food for daring to make a low “bid”.
You’re more likely to not receive your food then someone tamper with your food.
Just the plausible existence of a threat is enough and tampering has certainly happened before.
Exactly. All the people complaining about extortion don’t understand the economics of Door dash / GrubHub / etc.
The food delivery person sees a potential job come in and can accept or reject it. In a few seconds they decide what to do. If it takes them 10 minutes to go to the place, 10 minutes to wait for the food, and 10 minutes to drive to you, they estimate a total of 30 minutes of work.
Of course they’re not going to do it for no tip. There are plenty of other people tipping. Your food is going to wait for somebody to pick it up for whatever minimum amount DoorDash guarantees them. Maybe there is a second order going in your direction.
I live way out of the city center, but any time I order I don’t tip in advance but my order is picked up near instantly anyways. My trick: living in a country without tipping culture where the drivers are paid for their time no matter how big the order or how far it goes.
This is not even tipping anymore. This is paying to get normal service, not better service.
That’s always been the exact problem with American tipping culture. When it’s expected to tip, you’re no longer doing it to get better service, just normal service - which means it’s just a hidden extra price.
Focusing on the wrong issue, but you’re technically correct. You’re not tipping. You’re guessing at what door dash should be properly paying their employees instead of DD doing it themselves in your favor.
What kind of “tip” is paid upfront before the service is rendered?
Literally fucking every place now and I hate it. Ordering take out food that I am picking up myself? It’s “swipe your card here and it’s going to ask you a question”. Literally everywhere. Even places designed to be walk-up and get your food and leave, like a local smoothie place or something.
All the ones that are ordered online?
Well that seems a little wrong doesn’t it
Yeah… It doesn’t make sense, it’s either a fee, or it’s as someone else here pointed out a bribe so they might go faster take better care of your food or take your order at all. But nothing ensures that if you pay first …
Tbh I feel like tipping in general should end already… they only thing it makes is desperate people trying to get by instead of getting a proper income to begin with.
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I just said that in the comment just next to that.
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Tipping? Yes, very much. The entire concept is silly.
Paying your food order online? No. Why would you want it any other way?
The concept of tipping isn’t silly at all, I’m not sure why NA doesn’t seem to understand how it should work.
I’m fine with tipping, expecting it to happen or forcing it is the weird aspect here.
Why? There’s no reason the tip can’t be added after the delivery has been performed. You know, to incentivize good service, the whole point of a tip? If they already have your money why should they care how good their service is?
Are you for real? Like, how can you bootlick this hard over tipping?
How about you just do the fucking job I already paid for, you know, with the actual price of stuff. And if you service sucks, people won’t order from you. No tipping required for the system to work.
Tipping rather than paying a living wage sucks balls, but if you’re going to do it, it should at least be done the proper way rather than as an extortion before service is even performed.
Many restaurants where you order at the counter as for a tip when you pay.
This implies that your food won’t arrive cold if you do tip, and that hasn’t been my experience at all.
Same. I’ve almost completely stopped using these delivery services because of the extreme costs and middling performance.
When people constantly complain about how underpaid they are doing this job, I realized that I don’t want to pay what people actually want to get paid for this service, so I’ll just stop. Like paying 15 fees and tip is already too much for only 1-2 peoples worth of food. I’d consider it less painful for 6 people’s dinner.
Turns out there’s a reason that getting anything and everything delivered on demand hasn’t ever worked. It’s not a function that is worth the cost to very many people.
The order through Door Dash:
- $20
- $2 Tax
- $8 Door Dash Charge
- $6 Initial Tip
- $10 for the Substitution up charge
- $1 Tax for that purchase
- $9 ‘Fuck you’ charge
- $4 Follow Up Tip Total: $60 for your $20 meal you could’ve just gotten your own damn self.
This.
I’ve basically started a Shit List of local restaurants that I simply won’t order from because they do shit like this.
Not just delivery either. If they want to gouge customers like that I’m not getting take out or dining in either.
The fee you add for DoorDash etc should not be considered a tip. Tips are given after service is rendered, and are based on the quality of service. These fees are more like a bounty. “I’ll pay $10 to the person that brings me a hamburger, dead or alive.”
proceeds to bring a whole freaking cow to your door
Is it too much to ask that I might be able to just pay for this service? Sometimes I want or need food ordered. If it costs $20 to have it delivered, and pay the delivery person fairly, sometimes that’s worth the cost to me. I wish tips were an extra for “thanks for doing something above and beyond or awesome”. They shouldn’t need to be expected.
$1.99 convenience fee $4.25 app fee $3.99 delivery fee Oh, and don’t forget to tip your driver because none of this goes to them.
^^^^ this cap needs to stop. Just give me the $15-$20 delivery fee and be done with it.
15-20 USD for delivery service is really expensive man.
Which is why it’s only worth it sometimes. If that’s what it takes to provide the service without fucking someone over to the point that I’m expected to help them recoup their loss, then yeah, that’s what it should cost.
This is the spirit is what I’m after. It’s likely usually going to seem lopsided if I’m paying to have one meal delivered, but If in having a meal for a small group or the family with some leftovers expected, it likely seems more reasonable. The people doing the work shouldn’t be getting screwed, the business should get to cover cost and make a small profit, and the customer gets to make choices without having to do fee gymnastics for every different place with a sprinkle of guilt that you’re responsible to decide what to pay the workers via tip.
I expect food delivery to be kinda expensive, you’re usually saving me 30-45 min to go get it, wait for the order, and return.
That’s about what they make with tips and an hourly pay for doing the task. Instead DD has created the system where that responsibility falls on the customer buying food.
No it isnt?
I live in Germany and the delivery cost here is max. 6€, usually 2-3€. Never found any delivery service more expensive than that. My bad…
I just wish the fees weren’t based on a percentage of the total bill, on top of the fact they blatantly jack the menu prices up. A few of us would like to use DD and similar for work lunch, sometimes. The charges for $60-80 of food is ridiculous, when it should be a flat rate for the service. You’d think they would want to incentivize these larger orders. Assuming the food is ready when the driver arrives, there should be no difference for the driver, who would generally get tipped on top.
Just another reason to avoid Door Dash: Best to get off your ass and get food. Better yet: Cook your own food!
Exactly. It’s crazy how quickly this type of services get the “can’t live without it” status. One day people are cooking their own food, calling taxis and walking around and next they will starve to death if someone can’t bring them their BigMac and can’t get anywhere without Uber or electric scooter.
It’s just frustrating because almost all the restaurants that used to have their own delivery drivers now just do Uber or Door Dash
Nothing wrong with scooters (shout out to !micromobility@lemmy.world), but bikes are better IMO. I agree with the rest of your sentiment though.
my friends cannot fathom the fact i walk everywhere in my college
im like come walk with me “but its so far” its a 15 minute walk you probably need it.
You’d be amazed with the number of millennials who need someone to get food for them. One of my friends from high school is a neckbeard who doesn’t work and his parents literally bring all his food into his apartment and he’s rude about it because they interrupt him playing video games.
I know people of all ages who can’t cook.
I am a millennial lol. Not that I don’t use delivery, but going to get food and cooking my own is pretty routine.
Gross.
Also, in my experience, an tip doesn’t even guarantee warm food lol
I used door dash maybe 5 times ever, tipped 20% and still got cold AND wrong food everytime.
My mom sent food to my house one time and it sat out for probably 20 minutes because they were too afraid to knock on the door.
The apps default to “leave at door” and most people don’t expect a knock since they are the ones who ordered and have an app that will notify them food was delivered (if they weren’t following along every step of the way like most people do)… Has nothing to do with being “scared”.
That makes sense.
Same.
Similar experience with GrubHub as well.
I used DD a lot during the course of the pandemic and I’d say it was completely botched at least 70% of the time. Part of the reason I used it so much was that they were giving me a ton of money to use in credit due as a resolution to the constant issues. This actually made it very cheap overall so it was hard to complain. I always gave above average tips too
HOW MUCH?! General sales tax here is 20% and food sales tax is 10%! It is double of food sales tax.
I honestly wish people would quit using these delivery services in general.
They literally have done nothing but cause problems in store. They cause people who actually came to the store to have to wait because we got a fuckin door dash order for $60 and we’re told to put mobile orders as top priority.
Not to mention all the headaches of trying to contact customers about substitutions or out of stock items. It’s just a fuckin mess.
You’re paying more for lower quality and I honestly don’t even feel bad when I fuck up an order. You’d have been able to tell if you actually came in.
And before anyone brings up disabled people the main users of these delivery services in my area are college kids.
I honestly don’t get the hate. People obviously want to order restaurant food to have at home. Maybe they’re watching a series, studying, have kids, are introverts… like who even cares the reason. And they’re willing to pay more. Why not try to accommodate that?
To me it sounds like the issue is UX related (contacting customers) and store related (expediting orders in the best sequence). Neither of those seem like the solution is wishing people wouldn’t use the service.
You clearly don’t work in food service where we’ve had a constant increase of work load with basically no increase in pay.
And now we’re forced to deal with online ordering which completely disrupts the normal flow of things.
It’s not optimized it’s forced and as a result both the employee and the customer are more stressed.
That still doesn’t sound like the customers fault at all. It should be possible to set certain things as out of stock, depending on the system probably automatically.
The fact that you’re interrupted for online orders sounds like your workflow isn’t optimised for having online orders at all. Just look at McDonald’s drive-in, that’s a completely separate flow from the in-store orders usually and they make it work. That might be a very visible example but many other stores have updated their workflow to accommodate online orders if offered.
So both these issues (calling customers to fix shit and the forced workflow) are completely fixable. You shouldn’t be mad at customers using delivery services, be mad at the store owner that just wants the money from delivering without making sure their system is up for it (not to mention they underpay you, even more reason to be mad at em)
