I found out Thangs locks print files and comments behind an account when I tried downloading my own files from a different device. I’ve decided to leave the platform and going back to my trusty old Thingiverse. I tried to find something new and better but maybe Thingiverse is just the place to be for now. New links below.
Have you tried asking their customer service? They have a good customer service and in sure theyll clear things up.
Also you can find joseph prusa on the 3dprinting subreddit and you can tag him directly, he replies quite often.
Theres also the official facebook group and you can message them directly. “Prusa research 3d printers”
I made another account on printables and uploaded my cube tomato mold. I’m going to see how long it lasts for now.