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Partner’s parents are with Gigaclear. Think it’s all been pretty straightforward. They aren’t at all techy, so haven’t swapped out the router or anything. As someone else said, the supplied router isn’t great - it’s quite simple in terms of configuration. Not sure about DNS management, but I know there are other annoying things you can’t do (some config around naming two WiFi bands).
Not sure if you get it in the US the same as in the UK, but I find that even just squash is good with carbonated water, e.g. orange squash. Cheaper than syrups and it tastes good with still water too!