In my pro consumer country there is an amazing law that states that any contract cancellation procedure cannot be more difficult than the contract sign-up procedure. This means it can’t be through different channels or have more steps.
I’m an ex-IBMer (For 3 years, recent years) and never heard of this motto. Not saying it is a lie, just that it might not be as widespread.
But I agree with the commenter. My opinion is that IBM went from being run by engineers to be run by “used car salesmen” that care little for the tech and much more for the end of year bonus. I’ve seen leadership pushing fron clear multi million undeliverable projects just to get their signing bonus and bail.
Google seems to be in the same direction and this is a consequence of its own size.
I think there is a research opportunity on those big tech companies to generate another excellent theory like “Innovator’s Dilemma “
Oh, a fellow Brazilian moderate.
I too am inside the political shrodinger’s box where my friends both call me communist and fascist at the same time.
Hard to have critical reasoning these days.
How?
Like 1930s Germany did.
There should be a law that any change of T&C after the purchase of a product gives the customer the option to refuse the terms and get a full refund of that product, no matter how old it is.