I believe this is a problem of the fediverse in general. If you go to the reddit website, you’ll see instantly what it’s all about. Compare that to lemmy where you’re immediately overwhelmed with technicalities and prompted to join a server before you actually get access to lemmy. Open source stuff is great but it often has a lack of user friendliness/ experience.
I do agree that the workers should be paid, but they have absolutely no say in what the company does at the top. It might be that a lot of them don’t agree with the company’s actions. Only way to remedy that is to democratize companies.