• Eheran@lemmy.world
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    3 months ago

    So you did not notice that they didn’t actual do anything…? But were happy that their mouse was moving around…?

    This is what I fail to get. You give people things to work on. Why do you want to spy on them instead of just looking at the results? Even if someone spends half the time watching YouTube, if all the work is done… who cares?

      • Eheran@lemmy.world
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        3 months ago

        This is actually exactly the lesson. If the issue in this case was the mouse jiggler, then just working slow would be perfectly fine?! Are they all stupid?

        • bolexforsoup@lemmy.blahaj.zone
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          3 months ago

          The problem is that companies have unrealistic expectation of how you spend your day. Everybody knows that most “white collar” jobs don’t actually have you working 8hrs every day with the only time you stop working being bathroom breaks and lunch. People take all kinds of informal breaks and get distracted throughout the day. So there is this weird thing where everybody knows that, but companies have to pretend like they don’t, which leads to asinine decisions like keyboard and mouse trackers to determine if people are actually working. Which then leads to people looking for solutions that earn them their little informal breaks back, which everybody takes and are perfectly fine. But again, we sort of pretend water cooler time doesn’t occur.

          It’s some sort of perverse arms race built around a shared lie we all pretend we don’t know about.

          • DigDoug@lemmy.world
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            3 months ago

            It’s some sort of perverse arms race built around a shared lie we all pretend we don’t know about.

            There’s a lot of that when it comes to work in general. It’s like it’s taboo to point out that the only reason people show up to their jobs is because they get paid for it.

            • hydrospanner@lemmy.world
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              3 months ago

              Right?

              “Nobody wants to work anymore!”

              Like no shit man.

              News Flash: nobody has wanted to work ever. They work because the compensation lets them live the lives they want outside of work. If nobody wants to work for you, it’s because you either aren’t willing to compensate them enough to do that, or your job makes them so miserable that it’s not worth it for them to trade away that much happiness for the compensation.

              Or both. In lots of cases it’s both.

                • hydrospanner@lemmy.world
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                  3 months ago

                  But let’s say you could also make that living wage just by existing. In a world where you wake up each day and a day’s worth of your living wage was automatically deposited into your account whether you worked a job you liked or even if you went out for a walk in the park…would you still choose to work every day?

    • Cornelius_Wangenheim@lemmy.world
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      3 months ago

      I’ve been the one identifying the people who use jigglers. Usually it was a manager coming to us to look for a reason to fire a poor employee or a contractor trying to bill a suspiciously large number of hours for the work produced. If it was just poor performance, HR would make us do a PIP and waste 3 months on them. Violating security procedures and falsifying time sheets was an immediate termination. And for the contractors, you need evidence in order to refuse payment.

      Btw, if you want to get away with it, don’t use a software or USB one. Get one that interfaces with a regular mouse. Modern cybersecurity software logs every process executed and device connected.

      • TheEighthDoctor@lemmy.world
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        3 months ago

        But the USB one is going to be identified as a mouse (input device), you can even change the hardware id to be the same as the work mouse no?

        • Cornelius_Wangenheim@lemmy.world
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          3 months ago

          USB devices have a hard coded vendor identifier and product identifier built into them that are issued from a central authority. The ones I saw were easily identifiable as not legitimate mice.

    • givesomefucks@lemmy.world
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      3 months ago

      They don’t have a real job…

      According to the disclosures, the terminated employees worked in Wells Fargo’s wealth- and investment-management unit.

      Time and time again, these funds don’t really beat the average of an index fund.

      But the Uber wealthy dont like being lumped together with regular people. So they pay commissions to get the same performance, resulting in less profits than an ind x when it’s all said and done.

      But the company points to the small parts that do over perform, and downplays the bad parts.

      Turn 1 million into 5 million, and it’s easy to forget there was another 10 million that’s worth 6 million now.

      Sure you up a million, but you’re focused on that 5x gain and not the 4 million loss. So before commissions it’s a draw.

      In real life there’s interest, inflation, and lots of other stuff that muddies the waters.

      It’s like their version of horse racing, they bet on a bunch and hope one hits it big and pays off the losses on the others. It’s the same as gambling and just as addictive.

      So if these employees were answering their phone when a big client calls and letting stuff sit, their performance was probably fine.

      Because it’s not a real job.

  • 3volver@lemmy.world
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    3 months ago

    If they’re firing people for this then the way they judge employee productivity is incorrect. What I want to know is what did these employees even do day to day? Sounds like a whole bunch of bullshit job positions to me. Wells Fargo is a shit leech corporation, drain on society, middle-man hell.

    • werefreeatlast@lemmy.world
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      3 months ago

      It works like this. You work your ass off. Then when you’ve earned money, give it to them. Still with me? If you give them your money, they’ll figure out a way to give your money to someone else to make money off of them. You’ll get a small meaningless cut from the deal. They earn that money and pay shit to their employees who are wiggling mice around.

    • Noodle07@lemmy.world
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      3 months ago

      Know what the people I play world of warcraft with do, I’d say they’re busy playing world of warcraft

  • makeshiftreaper@lemmy.world
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    3 months ago

    A Wells Fargo spokesperson told Bloomberg that the company “holds employees to the highest standards and does not tolerate unethical behavior.”

    I mean the jokes write themselves

  • prosp3kt@lemmy.dbzer0.com
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    3 months ago

    We cant use the same performance metrics used in other industries on IT. I could be struggling with a coding problem for hours but it doesn’t mean im not working.

    • whoisearth@lemmy.ca
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      3 months ago

      The amount of times I’ve logged off work with a coding problem only to stew on it for 4 hrs including when I’m laying in bed. I’m not billing work for any minute of that nor would I be able to if I tried. Game is fucking rigged in favour of the employer.

  • db2@lemmy.world
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    3 months ago

    Poor Wells Fargo. Maybe they should sign a bunch of customers up to loans they didn’t ask for about it to feel better.

  • Crackhappy@lemmy.world
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    3 months ago

    I use a mouse jiggler while I’m working because I often spend quite a bit of time just thinking through data structures and code composition and Teams is absolutely sure that I’m away from my desk if it’s more than 5 minutes.

    • SpaceCowboy@lemmy.ca
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      3 months ago

      Same here. Also I sometimes think about these kinds of things when I’m off the clock too. I don’t want to but you can’t exactly tell your brain to stop thinking about work stuff at 5pm. Sometimes I’m just watching TV or whatever and a thought about how to solve a work problem pops into my head.

      To me it says more about how bad the management is at a company that has to resort to try to detecting mouse jigglers. Do they know so little about what the employees do that they don’t simply notice that work isn’t getting done if an employee isn’t actually working?

      • Snowclone@lemmy.world
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        3 months ago

        Hilariously enough there’s tons of empirical data that shows people are far more productive in socializing environments where micromanaging doesn’t happen, and arbitrary rules aren’t put in place. Give people an actual sense of community, they actually engage in work they have to get done.

        • madcaesar@lemmy.world
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          3 months ago

          Absolutely. If you have an adversarial relationship with your employees and why would you think they’d ever be loyal or go the extra mile?

          I really don’t get employers like that…

  • Sensitivezombie@lemmy.zip
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    3 months ago

    A Wells Fargo spokesperson told Bloomberg that the company “holds employees to the highest standards and does not tolerate unethical behavior.”

    Says an unethical piece of shit corporation that secretly opened millions of unauthorized accounts of their customers to collect bogus fees, appease their shareholders and financial status.

    Were the executives fired? No. Were they jailed for financial fraud? No.

    https://www.justice.gov/opa/pr/wells-fargo-agrees-pay-3-billion-resolve-criminal-and-civil-investigations-sales-practices

    • captain_oni@lemmy.world
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      3 months ago

      “Highest standards” my ass. My job provides service to Wells Fargo; their fraud claims department is full of the rudest, most condescending people I’ve had the displeasure to work with.

    • UnderpantsWeevil@lemmy.world
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      3 months ago

      Says an unethical piece of shit corporation that secretly opened millions of unauthorized accounts of their customers to collect bogus fees, appease their shareholders and financial status.

      It’s unethical for the workers to pretend to open those accounts by using software to trick their administrators into looking busy.