(water is wet and fire is hot).

  • Sweetpeaches69@lemmy.world
    link
    fedilink
    English
    arrow-up
    16
    ·
    edit-2
    7 months ago

    That sounds like hell.

    Then there’s the IT support team I have to design systems for in my org that are COMPLETELY useless. They can’t be bothered to do their job, and escalate tickets randomly to Tier 3 without any triage, documentation, or careI wish their management would put even a semblance of accountability on them.

    I think a middle ground would be fantastic for everyone.

    • Echo Dot@feddit.uk
      link
      fedilink
      English
      arrow-up
      8
      ·
      7 months ago

      They can’t be bothered to do their job, and escalate tickets randomly to Tier 3 without any triage

      Level 1 support teams are universally useless. I think I’ve ever worked with one that’s actually effective.

      Can you imagine that in a hospital? “Oh this guy came in with a broken finger, I’d better call the lead surgeon.” Now of course the lead surgeon can fix it, of course they can, everyone can fix it, but you can’t send the patient back down to accident and emergency because then you get complaints about why you’re passing this poor guy around.